Return & Refund Policy

Last Updated: August 13, 2026

At AMTA HERBALS, we want you to receive your order in good condition. This Return & Refund Policy explains when a product may be eligible for return, replacement, or refund.

1. Return Eligibility

Due to the personal-care and herbal wellness nature of our products, opened, used, or tampered products are generally not eligible for return or refund.

A return or replacement may be considered if:

You received the wrong product.
The product was damaged during delivery.
The product is defective or unusable upon delivery.
The package received is incomplete or materially different from the order.

The product must remain unused, unopened, and in its original packaging where applicable.

2. Reporting a Problem

If you receive a damaged, incorrect, defective, or tampered package, please contact us within 48 hours of delivery.

Please provide:

Order number
Customer name and contact number
Clear photographs of the product
Photographs/videos of the outer packaging
A brief description of the issue

Our team will review the request and determine the appropriate resolution.

3. Non-Returnable Products

The following are generally not eligible for return or refund:

Opened or used products
Products damaged after delivery due to improper handling or storage
Products without their original packaging, where applicable
Products returned without prior approval
Products purchased from unauthorized sellers or third parties
4. Replacement

If the product is confirmed to be damaged, defective, or incorrectly delivered, we may provide a replacement subject to product availability.

The replacement will generally be shipped to the original delivery address.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order.

For Cash on Delivery orders, we may request appropriate bank or payment details to process the refund.

The time taken for the refund to reflect in your account may depend on the payment provider or bank.

6. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact our customer support team for assistance.

7. Incorrect Address or Failed Delivery

If an order is returned because of an incorrect or incomplete address, incorrect contact details, repeated delivery failure, or refusal to accept the shipment, the order may not qualify for a refund of shipping or other applicable charges.

Any re-shipping may be subject to additional charges.

8. Refund Processing

Once your return or refund request has been reviewed and approved, we will inform you about the applicable resolution.

Refunds, where approved, will be initiated within a reasonable period after approval, subject to payment gateway and banking timelines.

9. Contact Us

For return, replacement, or refund-related queries, please contact:

AMTA HERBALS
Address: Kanth Road, Behind Brightland Public School, Amroha – 244221, Uttar Pradesh, India
Phone: +91 9899792034
Email: contact@amtaherbals.com