Shipping Policy
Last Updated: August 13, 2026
At AMTA HERBALS, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders placed through our website are processed and delivered.
1. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order has been dispatched, you will receive the available shipping or tracking details through the contact information provided during checkout.
2. Delivery Time
Delivery usually takes approximately 3–7 business days after dispatch, depending on your location, courier availability, and other logistical conditions.
Remote or difficult-to-service locations may require additional delivery time.
Delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, transportation delays, public holidays, courier disruptions, or other unforeseen events.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Any promotional free-shipping offer will be subject to the terms and conditions mentioned with that offer.
4. Order Tracking
Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information provided by the courier to check your shipment status.
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
AMTA HERBALS will not be responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, or inaccurate delivery address or contact number.
If you notice an error in your shipping details, please contact us as soon as possible after placing the order.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided delivery address.
If an order is returned to us because of repeated failed delivery attempts, an incorrect address, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
7. Damaged or Incorrect Package
Please check the package at the time of delivery.
If you receive a visibly damaged, opened, tampered, or incorrect package, please contact us as soon as possible with your order details and clear photographs/videos of the package and product.
We will review the issue and provide an appropriate resolution in accordance with our return/replacement policy.
8. Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances outside our control.
If your shipment appears significantly delayed or is reported as lost by the courier, please contact us. We will coordinate with the courier partner and assist you with the available resolution.
9. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the applicable option will be displayed during checkout.
COD availability may vary depending on the delivery location and courier service.
10. Contact Us
For shipping-related questions or assistance with your order, please contact:
AMTA HERBALS
Address: Kanth Road, Behind Brightland Public School, Amroha – 244221, Uttar Pradesh, India
Phone: +91 9899792034
Email: contact@amtaherbals.com